Refund policy
1.1 You can return your order at any time up to 14 days after the day of delivery. To do this, please e-mail us. We are only able to issue a refund for goods with unopened packaging and goods that have not been used.
1.2 Please give a reason for return.
1.3 If you return, you must return the goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by when you contact us by email), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
1.4 We will provide you with returns address once you notify us about contract cancellation.
1.5 You may not return any goods after the period of 14 days.
1.6 We will refund all monies paid to us for items (not including delivery charges or returns charges) by you within 30 days.
1.7 We are not liable for any loss earnings due to late, incorrect or lost deliveries.
1.8 We reserve the right to refuse replacements on any damaged items reported to us outside of two working days.
This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
1.9 Returns are not accepted on SALE products.
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Faulty Goods / Guarantee
1.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. In addition, you must provide us with a digital photograph of the problem as this saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
1.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
1.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
1.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until either an indicative digital image is supplied by the customer, or the original goods have been received at our warehouse and checked.
The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
